Privacy Policy

1. Information We Collect

We collect information that you provide to us directly, including:

• Contact Information: Your name, email address, phone number, and mailing address
• Property Information: Details about your property and project needs
• Communication Records: Messages, calls, and correspondence with our team
• Payment Information: Billing details when you become a customer

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and answer your questions about our services
• Schedule and complete your artificial grass installation project
• Communicate with you about your project status
• Process payments and maintain billing records
• Send you service updates and maintenance tips (if you opt in)
• Improve our website and services
• Comply with legal requirements

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate our business, such as payment processors or scheduling tools
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owner

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling them may affect website functionality.

5. Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications
• Request information about how we use and share your data

To exercise these rights, contact us using the information provided at the end of this policy.

6. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You can request information about the personal information we have collected, used, and shared in the past 12 months. You can also request deletion of your personal information, subject to certain exceptions.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have accidentally collected information from a child, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Retention

We keep your information for as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

TurfWave El Monte Artificial Grass
11409 Stewart St, El Monte, CA 91731
Phone: (626) 416-2182
Email: contact@elmonteartificialgrass.com

We will respond to your request within a reasonable timeframe as required by law.