Terms of Service

1. Services We Provide

TurfWave El Monte Artificial Grass provides artificial grass installation services for residential and commercial properties in El Monte, CA and surrounding areas. Our services include but are not limited to:

• Artificial grass installation and replacement
• Pet turf systems
• Backyard putting greens
• Playground and safety turf
• Sports turf installation
• Paver and turf combination projects

2. Quotes and Estimates

We provide free quotes for our services. All quotes are estimates based on the information you provide and our initial site assessment. Final costs may vary based on site conditions, material selections, and project scope changes.

Quotes are valid for 30 days from the date provided. We reserve the right to adjust pricing after this period due to material cost changes or other factors.

3. Payment Terms

Payment terms will be outlined in your service agreement. Typically, we require:

• A deposit to schedule your installation
• Progress payments based on project milestones
• Final payment upon project completion and your approval

We accept various payment methods including cash, check, and major credit cards. Late payments may result in project delays or additional fees.

4. Project Timeline

We provide estimated project timelines based on typical conditions. Actual completion times may vary due to weather, site conditions, material availability, or unforeseen circumstances. We will communicate any delays promptly and work to complete your project as quickly as possible.

5. Warranties

We stand behind our work. Our installations include:

• Workmanship warranty as specified in your service agreement
• Manufacturer warranties on turf products (terms vary by product)

Warranty coverage requires proper maintenance and excludes damage from misuse, accidents, or natural disasters. Full warranty terms will be provided with your service agreement.

6. Your Responsibilities

To ensure a successful project, you agree to:

• Provide accurate information about your property
• Ensure clear access to work areas
• Notify us of any underground utilities or sprinkler systems
• Make timely payments as agreed
• Communicate any concerns during the project

7. Cancellation Policy

If you need to cancel or reschedule your project, please notify us as soon as possible. Cancellations made after materials have been ordered may result in material costs being charged. Specific cancellation terms will be outlined in your service agreement.

8. Liability

We carry appropriate insurance for our business operations. We are not responsible for pre-existing property conditions, hidden utilities not marked, or damage caused by circumstances beyond our control. Our liability is limited to the cost of services provided.

9. Website Use

Our website is for informational purposes. While we strive for accuracy, we do not guarantee that all information is current or complete. Product images and descriptions are representative and actual products may vary.

10. Changes to Terms

We may update these Terms of Service occasionally. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes are posted means you accept the new terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us:

TurfWave El Monte Artificial Grass
11409 Stewart St, El Monte, CA 91731
Phone: (626) 416-2182
Email: contact@elmonteartificialgrass.com

12. Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.